Transparency: public accountability through “Citizens’ Voice” initiative, Cape Town, South Africa

The “Raising Citizens’ Voice in the Regulation of Water Services” is a public education initiative driven by the National Regulator (currently within the Department of Water Affairs and Forestry [DWAF]). It supports a bottom-up approach to water services regulation by actively involving citizens in the local monitoring of water and sanitation services.

It aims to empower citizens to hold local government accountable through:

• Training citizens about their rights and responsibilities, and then
• Setting up “User Platforms” which serve as monthly meetings between the municipality and the community for ongoing civil society water services monitoring and problem solving.

The initiative aims to build partnerships between the three spheres of government (national, provincial and municipal levels) and civil society.

Important lessons learned so far are:

• the need to secure political support, through getting endorsement and providing training to local government officials;
• after citizens are trained, User Platforms should be established as soon as possible to keep them engaged;
• ensure citizen ownbership of User Platforms and not let them become a public relations vehicle for local government.

Read the full story in the WIN-SA lesson series no. 20 “Public accountability through “Citizen’s Voive”: City of Cape Town shares good practice (March 2009).